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A
Recommended
Service
Facilities
Campsite
Restrooms
Enjoying Life
0 % of users found this review helpful
Third year at the park. Enjoy meeting friends, taking part in all the activities, and relaxing by the pool. Lots to do in the area; hiking, golfing, festivals, tours, shows! The park is very clean with quiet areas and active areas. Friday evening bonfires are a great way to meet new people and share experiences. The improved wifi is working well, sometimes guests forget it is a free service. Will definitely come back to the park.
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Happy Camper
The review was
Trip Type:N/A
Reviewed 02/07/2012
D
Not Recommended
Service
Facilities
Campsite
Restrooms
BAIT AND SWITCH
0 % of users found this review helpful
WE FOUND THIS PARK 4 YEARS AGO AND MET WITH THE MANAGER WHO WAS VERY NICE, WE TOLD HER WE WERE LOOKING FOR A PARK TO COME BACK TO EVERY YEAR FOR 5 OR 6 WEEKS, SHE ASKED THE DATES WE WANTED THEN MARKED A MAP OF THE PARK WITH THE SITES THAT WERE AVAILABLE FOR THESE DATES AND TOLD US THESE PARTICULAR SITES COULD BE RESERVED FOR THE FOLLOWING YEAR AND EVERY YEAR AFTER IF WE RESERVED WITH A DEPOSIT BEFORE WE LEFT THE PARK EACH YEAR. [THE SITES NOT AVAILABLE TO US WERE RESERVED FOR OTHER CUSTOMERS]THE LAST THREE YEARS WE ENJOYED THE PARK AND THE STAFF WAS VERY FRIENDLY.... AS ALWAYS LAST YEAR BEFORE LEAVING THE PARK WE PAID OUR DEPOSIT FOR 6 WEEKS AND THE MANAGER ENTERED OUR RESERVATION IN THE COMPUTER SHOWING ALL OF OUR INFO AND OUR SPACE NUMBER AND GAVE US OUR COPY SHOWING OUR SPACE NUMBER WITH NO FINE PRINT OR OTHER STIPULATIONS. WHEN WE ARRIVED AT THE PARK IN OUR MOTORHOME WE NOTICED SOMEONE ELSE WAS IN OUR SPOT, THINKING THEY WERE JUST CHECKING OUT LATE.... MUCH TO OUR SURPRISE WHEN WE WENT INTO THE OFFICE TO CHECK IN WE WERE TOLD WE HAD BEEN MOVED TO A GRASS SITE WERE THE SPRINKLERS WERE TURNED OFF AND WAS MOSTLY DIRT WHICH FACED THE MAINTENANCE SHED INSTEAD OF THE CONCRETE LANDSCAPED PAD FACING THE PARK AND POOL AREA WE HAD RESERVED FOR 4 STRAIGHT YEARS! WHEN WE ASKED FOR THE MANAGER SHE NEVER EVEN STOOD UP TO COME TO THE COUNTER AND WAS VERY RUDE AND SAT IN HER CHAIR AND TOLD US THEY GAVE OUR SITE TO SOMEONE ELSE AND THEY DID NOT GUARANTEE SITES, THE LADY AT THE COUNTER ASKED TO SEE MY RESERVATION FROM A YEAR AGO THAT SHOWED MY SPACE NUMBER AND AFTER SEEING IT DIDN'T SAY ANYTHING AS IT WAS ALL ON THE RECEIPT! AFTER SHE REFUSED TO MOVE THE GUEST FROM OUR SITE WE TOLD HER THE SITE BEHIND THE BUILDING WAS NOT ACCEPTABLE AND ASKED FOR OUR DEPOSIT BACK FROM A YEAR AGO... SHE THEN CALLED THE OWNER OF THE PARK AND HE REFUSED TO REFUND OUR DRPOSIT!SINCE THIS IS HIGH SEASON WE COULD NOT FIND ANOTHER PARK FOR OUR 6 WEEK STAY!
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BEWARE
The review was
Trip Type:N/A
Reviewed 02/07/2012
A+
Recommended
Service
Facilities
Campsite
Restrooms
OVERNITE STAY
0 % of users found this review helpful
VERY PROFESSIONAL PERSONNEL...LARGE SPACE, EASY TO ENTER AND EXIT...ALL SERVICES WE NEEDED AVAILABLE. THANKS YOU....
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SUEDAN
The review was
Trip Type:N/A
Reviewed 02/06/2012
D+
Not Recommended
Service
Facilities
Campsite
Restrooms
unhappy camper
0 % of users found this review helpful
We camped here because of its convenient location to our friends. We only needed utilities and wi-fi. We DID NOT get wi-fi. When I went to the office to get help I received indifference and ATTITUDE. I do not pay $60 for this!!
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Dick
The review was
Trip Type:N/A
Reviewed 02/05/2012
A+
Recommended
Service
Facilities
Campsite
Restrooms
Basking in the sun at SHRV
0 % of users found this review helpful
We enjoy the friendly atmosphere at SHRV along with the well maintained resort. Love the variety of activities to choose from and the staff is most courteous. We love reconnecting with the people we met the year before. We are grateful for a get-away spot like SHRV.
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Return Guests
The review was
Trip Type:N/A
Reviewed 02/03/2012
B
Recommended
Service
Facilities
Campsite
Restrooms
Wind
0 % of users found this review helpful
Everything great except a Saturday wind of epic proportions which created much debris and some awning damage.
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Mickey
The review was
Trip Type:N/A
Reviewed 02/03/2012
A+
Recommended
Service
Facilities
Campsite
Restrooms
Super Resort
0 % of users found this review helpful
there is alot of things to do,the stuff were outstanding,super clean, safe, excellent service, most important thing kids friendly I went to three RV resort were kids not welcome. I HIGHLY RECOMMEND THIS PLACE ;) 5 star RV resort. thankssssssssss we had a great time.
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Management Response
Thank you so much for taking the time to complete the survey. We really enjoyed your family at the resort. Look forward to having you come back again! Paula Turner Owner
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Family with 5 kids
The review was
Trip Type:N/A
Reviewed 01/04/2012
A+
Recommended
Service
Facilities
Campsite
Restrooms
Great time
0 % of users found this review helpful
The park was in really good shape. The staff, all of them from front office (Janis and her staff) to all the maintenance folks were nothing short of fantastic.
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Management Response
Thank you for taking the time to complete our survey. It means a lot to my husband and I to get feedback from our guests. I am so happy you enjoyed your stay. We have fixed our internet. I am so sorry your did not get perfect reception. Thanks again for you input. We hope to see you soon. Paula Turner Owner
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jimbo
The review was
Trip Type:N/A
Reviewed 12/29/2011
A+
Recommended
Service
Facilities
Campsite
Restrooms
Lovely Park
0 % of users found this review helpful
This was a wonderful experience. The heated salt-water pool is a pleasure to use. Lovely grounds. Well maintained. Good off-leash dog area. Friendly, courteous, knowledgable staff. Price a tad high but expected for this area.
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Management Response
Thank you for taking the time to complete our survey. Your comments are very helpful to us as owners. I would love your thoughts on how we can make our dog area better so that in the future we will receive an A grade! Paula Turner Owner office@shadowhillsrvresort.com
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Livin' the Life
The review was
Trip Type:N/A
Reviewed 12/14/2011
A+
Recommended
Service
Facilities
Campsite
Restrooms
Enjoyed Our Short Stay
0 % of users found this review helpful
Nice park. All paved spaces with plenty of grass areas. I pull a 38' 5er with a Volvo 780 HDT so it took a little work to get into the spot, but there was plenty of room once in. Nice pool and exercise room. We were there only two nights so didn't get to avail ourselves of all the services. I would recommend this park to someone that is staying the Palm Springs area.
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Management Response
Thank you for taking the time to complete our survey. Your comments are very helpful to us as owners. I am so happy you had a great time. Thanks again Paula Turner Owner
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Aereaux
The review was
Trip Type:N/A
Reviewed 12/03/2011

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